Samara Zamudio Toledo
Education
Expected: Summer 2025
Relevant Coursework:
- Strategic Management and Planning
- Human Resource Management
- Business Communication and Professional Writing
- Financial and Managerial Accounting
- Ethics in Business and Sustainability
December 2024
Relevant Coursework:
- Lean Six Sigma Methodologies
- Process Optimization and Quality Control
- Operations Research and Systems Analysis
- Supply Chain Management and Logistics
- Engineering Economics and Decision Analysis
- Data Analytics and Visualization
- Industrial Safety and Risk Management
- Simulation and Prediction
AI of the Future (April to August 2024)
AI of the Future taught me a code-free approach to AI and ML, covering data preparation, model creation, and implementation of intelligent business solutions. You can see my digital credential for completing the course by clicking here.
I was ranked among the top 10 performers in the Tech Skills module, applying AI principles to solve a real-world problem. I developed a functional prototype through innovation and creativity while effectively collaborating within a team and delivering strong presentations. Additionally, I demonstrated critical thinking by interpreting results and making strategic adjustments to refine the project. You can see my digital credential for this prototype by clicking here.
Work Experience
Data Collector and Analyst from April 2024-October 2024
- Applied PM techniques (WBS, weekly stand‑ups) to run simultaneous remote math/AI classes, improving on‑time lesson delivery by 15 %
- Collected and analyzed student performance data to identify learning patterns and refine teaching strategies.
- Conducted data analysis and created visual reports to present key findings effectively.
- Designed and implemented structured lesson plans to teach math and AI concepts to children of various ages, integrating project management techniques to achieve measurable learning outcomes.
- Managed multiple remote classes, coordinating schedules, resources, and tools for a seamless virtual learning experience.
- Developed innovative methods to simplify complex topics, enhancing student engagement and comprehension.
Technical Support Representative and Case Coordinator from March 2021 to September 2022
- Owned cross‑team project plans for KB article standardization in 3 languages; cut average ticket‑resolution time by 12 %.
- Provided technical support, ensuring prompt and effective resolution of technical issues in English, Spanish, and Portuguese.
- Managed the main queue by accurately routing cases to the proper teams, ensuring efficient handling and resolution.
- Collaborated with clients in regular meetings to review case management performance, align expectations, and implement feedback-driven improvements.
First Line Analyst from June 2019 to November 2020
- Technical support in English, Spanish, and Portuguese for users within the company network troubleshooting VPN, software usage, and other IT-related issues.
- Account management (Active Directory)
- Alarm monitoring and correct routing of high-priority cases such as network outages.
- Developed Knowledge Base (KB) articles.
Program Manager from January 2018 to May 2019
- Coordinated a 31‑language iOS app localization using Agile sprints; delivered on schedule and under budget.
- Testing and QA.
- Customer service and IT support for end-users.
- Social media manager and content creator.